Shipping payment and returns

Shipping

All orders are shipped through the United Kingdom Royal Mail service.

Due to the Global Crisis caused by the Coronavirus (COVID-19), we cannot be held responsible for any delays caused by our shipping partners. During this time of crisis the operations of our shipping partners, as well as your national post, may be staggered due to the procedures and precautions that have been put in place in order to ensure the safety of all employees and recipients. As we await further updates regarding the status of the matter at hand, please be mindful that packages may be subject to any delays.

Please feel free to ask for support via discord at https://discord.gg/d6UCqrMdaV or email at store@pixeldrama.club for any additional information regarding your order status or shipping procedures.

Returns

Returns for pre-order items are not accepted, unless faulty.

Due to the hand made aspect of pre-order items and screen/monitor characteristics and calibration, there may be small inconsistencies between each product, physically, but in color perception as well.

Payment

Payment is handled through paypal. Any inquiries about the service should be directed at https://www.paypal.com/uk/smarthelp/home

Taxes and Customs

Customs taxes, duties or import charges are the responsibility of the customer to be paid. pixeldrama.club does not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts.

If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.